Customer Experience Specialist

Stark Asia Solutions Inc.; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

HMO / health insurance

Paid training and coaching

Paid time off

Sick leave

Leave benefits

Career development programs

Wellness programs

Employee referral bonuses

Job summary

Stark Asia Solutions Inc. in the Philippines is hiring a Customer Experience Specialist to be the trusted voice for our telecom clients, resolving inquiries with care and ensuring a positive, high-impact service experience on every interaction.

Onsite at UP Ayala Technohub, Quezon City, the role offers up to 30,000 PHP per month plus performance incentives, HMO, paid training and coaching, paid time off, sick leave, and career development programs to support growth.

Qualifications

• High School graduate with good English communication skills.
• Willing to work onsite in Quezon City on a shifting schedule.
• BPO or contact center experience is preferred.

Responsibilities

• Handle customer inquiries and concerns through appropriate support channels.
• Assist customers with account and service-related concerns, documenting interactions.
• Follow company policies and quality standards to deliver a positive customer experience.

Skills

Good English communication

Education

High School Diploma (Senior High)

Job description

As a Customer Experience Specialist, you will kickstart your career with a company that values growth, learning, and customer service excellence. You will serve as the trusted voice of our clients, assisting customers with telecommunications products, resolving inquiries with care, and ensuring a positive, high-impact service experience on every interaction.

Salary Package:

Up to ₱30,000 Package + Performance Incentives

Additional Perks:

HMO / health insurance, paid training and coaching, paid time off, sick leave, leave benefits, career development programs, wellness programs, and employee referral bonuses!

Work Setup:

• Onsite at Quezon City

Responsibilities

• Handle customer inquiries and concerns through appropriate support channels while providing accurate information regarding telco products and services.
• Assist customers with account and service-related concerns, documenting interactions and updating account information when needed.
• Follow company policies and quality standards to deliver a positive customer experience on every interaction.

Qualifications

• At least High School (Old Curriculum) or Senior High School Graduate.
• Experience requirements: Streaming Services requires below 5 months BPO experience; Healthcare, Insurance & Financial Collections requires 6 months BPO experience and up.
• Good English communication skills.
• Willing and able to work onsite in UP Ayala Technohub, Quezon City on a shifting schedule.