Customer Success Officer

LeapFroggr; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

On-the-job skill development

Mentoring program

Leadership development program

Job summary

LeapFroggr in Metro Manila is looking for a customer service representative dedicated to ensuring customer happiness. Responsibilities include addressing customer queries, conducting product demos, and updating internal documentation.

The ideal candidate should have strong problem-solving abilities and excellent command of English. Applicants should be comfortable using various software and have prior experience in customer service. Join a company that values your growth with a secure compensation package.

Qualifications

• Graduate of any four year course.
• Excellent command of the English language.
• Prior experience in a customer-facing role is preferred.

Responsibilities

• Provide superior customer service by understanding customers' needs.
• Answer queries and provide complete and accurate information.
• Conduct product demos face to face and online.

Skills

Customer service orientation

Communication skills

Problem-solving abilities

Interpersonal skills

Tech-savvy

Education

Graduate of any four year course

Job description

Job Responsibilities

The job responsibilities include everything related to customer service and happiness.

• Provide superior customer service by understanding customers' needs.
• Answer queries and provide complete and accurate information to help users perform tasks.
• Meeting with clients face to face to do product demos.
• Handling of online product demos to demonstrate the app and holding webinars.
• Updating of internal help articles and documentation.
• Perform other administrative tasks that may be assigned by management.

Why Join Us?

• Experience on-the-job skill development and mentoring program.
• Learn from our in-house and external trainings.
• Grow and challenge yourself to join our leadership development program.
• Work in a Company that values an entrepreneurial mindset on the job.
• Feel secure in our above industry compensation package.
• Join an organization that has a high retention rate, where people love where they work.

Minimum Qualifications

• Graduate of any four year course.
• Tech-savvy: Comfortable with using various software and platforms, as well as the ability to learn new tools quickly.
• Problem‑solving abilities: The candidate should be able to identify, analyze, and effectively solve customer issues.
• Strong interpersonal skills: The ability to build and maintain positive relationships with customers.
• Excellent command of the English language: The candidate must possess clear and articulate written and spoken English skills, demonstrating the ability to communicate effectively and professionally.
• Prior experience in a customer-facing role: Experience in customer service, sales, or a related field is preferred.
• Strong customer service orientation, assertiveness, and confidence.
• Team player: The ability to work well within a team and contribute to its overall success.