Customer Experience Specialist

Zohorecruit; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Level Up Talent Solutions is seeking a dedicated Customer Service Specialist to provide an excellent online shopping experience for customers across Amazon and other marketplaces. You will respond to emails, calls, voicemails, and live chat, ensure timely resolutions, and support ongoing projects designated by the Team Manager.

The role requires strong American English, the ability to multitask, and attention to detail. Fresh graduates are welcome to apply and prior CSR experience is a plus.

Qualifications

• Can work on night shift
• Willing to work on weekends with a rotational schedule
• Confident in speaking American English and good at writing emails
• Ability to multitask
• Good computer skills and knows how to navigate the internet
• Good attendance record in previous employment
• Fresh graduates encouraged to apply
• Applicants with experience as Customer Service Representatives are welcome

Responsibilities

• Provides an excellent online shopping experience to customers across marketplaces by timely responses to emails, calls, voicemails, and live chat.
• Resolves customer inquiries related to orders and shipments.
• Monitors brand policies and maintains high performance ratings on marketplaces.
• Coordinates with Supplier Management, Listings, Inventory, Pricing, and Warehouse teams to address issues.
• Provides shipment status updates and processes refunds when needed.
• Sends notifications for order delays and works with carriers on lost packages or claims.
• Maintains internal tools and supports the Customer Service Manager when needed

Skills

American English proficiency

Multitasking

Attention to detail

Organizational skills

Written communication

Job description

Cebu City, Philippines | Posted on 09/28/2026

• Industry Employment - Recruiting - Staffing
• State/Province Cebu
• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.

RESPONSIBILITIES:

• Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
  
• Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
  
• Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
  
• Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.
  
• Provides customers with shipment status updates.
  
• Confirms, cancels, and processes refunds for orders as needed.
  
• Sends out notifications for order delays.
  
• Coordinates with shipping carriers to investigate lost packages and defective product claims.
  
• Builds customer trust and earns positive feedback.
  
• Updates internal tools, such as spreadsheets.
  
• Helps maintain excellent metrics on Amazon and other marketplaces.
  
• Handles special projects assigned by the Manager.
  
• Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.
  

Requirements

• Can work on night shift.
  
• Willing to work on weekends with a rotational schedule
  
• Confident in speaking American English and good at writing emails
  
• Ability to multitask
  
• Good computer skills and knows how to navigate the internet
  
• Good Attendance record in previous employment
  
• Great contributor even on matters outside his/her scope
  
• Detail-oriented and highly organized
  
• Fresh graduates are highly encouraged to apply
  
• Applicants with experience as Customer Service Representatives are also welcome.