Amazon & Marketplace Customer Experience Specialist

Zohorecruit; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Level Up Talent Solutions is seeking a dedicated Customer Service Specialist to provide an excellent online shopping experience for customers across Amazon and other marketplaces. You will respond to emails, calls, voicemails, and live chat, ensure timely resolutions, and support ongoing projects designated by the Team Manager.

The role requires strong American English, the ability to multitask, and attention to detail. Fresh graduates are welcome to apply and prior CSR experience is a plus.

Qualifications

• Can work on night shift
• Willing to work on weekends with a rotational schedule
• Confident in speaking American English and good at writing emails
• Ability to multitask
• Good computer skills and knows how to navigate the internet
• Good attendance record in previous employment
• Fresh graduates encouraged to apply
• Applicants with experience as Customer Service Representatives are welcome

Responsibilities

• Provides an excellent online shopping experience to customers across marketplaces by timely responses to emails, calls, voicemails, and live chat.
• Resolves customer inquiries related to orders and shipments.
• Monitors brand policies and maintains high performance ratings on marketplaces.
• Coordinates with Supplier Management, Listings, Inventory, Pricing, and Warehouse teams to address issues.
• Provides shipment status updates and processes refunds when needed.
• Sends notifications for order delays and works with carriers on lost packages or claims.
• Maintains internal tools and supports the Customer Service Manager when needed

Skills

American English proficiency

Multitasking

Attention to detail

Organizational skills

Written communication

Job description

Level Up Talent Solutions is seeking a dedicated Customer Service Specialist to provide an excellent online shopping experience for customers across Amazon and other marketplaces. You will respond to emails, calls, voicemails, and live chat, ensure timely resolutions, and support ongoing projects designated by the Team Manager.

The role requires strong American English, the ability to multitask, and attention to detail. Fresh graduates are welcome to apply and prior CSR experience is a plus.