Customer Support Specialist

Zohorecruit; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Level Up Talent Solutions is hiring for a customer service specialist to handle online shopping support across Amazon 2P/3P and other marketplaces from Cebu City, Philippines. The role requires night shifts, weekend rotation, and strong English/email skills to resolve orders, refunds, and delays.

You'll collaborate with suppliers, listings, inventory, pricing, and warehouse teams to maintain high customer satisfaction and performance metrics across channels.

Qualifications

• Night shift availability required.
• Willing to work weekends on a rotational schedule.
• Confident in speaking American English and writing emails.
• Ability to multitask in a fast-paced environment.
• Good computer skills and internet navigation.
• Strong attendance history and reliability.
• Collaborates well with others outside own scope.

Responsibilities

• Provide excellent online shopping support to customers across marketplaces.
• Respond to customer emails, calls, voicemails, and live chat promptly.
• Resolve issues and complete special projects from the Team Manager.
• Support Amazon 2P and 3P accounts and monitor performance.
• Familiarize with each brand's online selling policies.
• Maintain high performance ratings for brands on marketplaces.
• Address order-related queries across channels with internal teams.
• Provide shipment status updates to customers.
• Process refunds and cancellations as needed.
• Notify customers about order delays and carrier issues.
• Coordinate with shipping carriers for lost packages and claims.
• Update internal tools and maintain accurate records.
• Contribute to overall excellent marketplace metrics.
• Support the Customer Service Manager and cover in their absence.

Skills

Night shift

Weekend rotation

American English

Multitasking

Computer literacy

Attendance

Team player

Job description

Cebu City, Philippines

• Industry Employment - Recruiting - Staffing


• Salary The salary will be customized according to their level of experience. Subject to evaluation.


• State/Province Cebu


• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Description:

Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.

Responsibilities:

• Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.


• Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.


• Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.


• Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.


• Provides customers with shipment status updates.


• Confirms, cancels, and processes refunds for orders as needed.


• Sends out notifications for order delays.


• Coordinates with shipping carriers to investigate lost packages and defective product claims.


• Builds customer trust and earns positive feedback.


• Updates internal tools, such as spreadsheets.


• Helps maintain excellent metrics on Amazon and other marketplaces.


• Handles special projects assigned by the Manager.


• Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.

Requirements

Qualifications:

• Can work on night shift.


• Willing to work on weekends with a rotational schedule


• Confident in speaking American English and good at writing emails


• Ability to multitask


• Good computer skills and knows how to navigate the internet


• Good attendance record in previous employment


• Great contributor even on matters outside his/her scope