Customer Experience Specialist

RSD Human Resource Management Consultancy; Batangas City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance Bonus

HMO

Health & Wellness Insurance

Job summary

RSD Human Resource Management Consultancy seeks a customer-focused individual to assist customers with inquiries and provide product information. You will handle complaints, process orders, manage returns, and maintain accurate records while collaborating with teammates to improve the customer experience.

The role requires strong communication, patience, and a problem-solving mindset, plus adherence to company policies in a fast-paced Philippine setting.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and problem-solving mindset.
• Responsibilities and Duties: Ability to follow company policies and procedures.

Responsibilities

• Assist customers with inquiries and provide product information.
• Handle complaints and resolve issues in a professional manner.
• Process orders and manage returns effectively.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer experience.

Skills

Communication

Education

High School Diploma or equivalent

Job description

RSD Human Resource Management Consultancy seeks a customer-focused individual to assist customers with inquiries and provide product information. You will handle complaints, process orders, manage returns, and maintain accurate records while collaborating with teammates to improve the customer experience.

The role requires strong communication, patience, and a problem-solving mindset, plus adherence to company policies in a fast-paced Philippine setting.