Customer Experience & Security Specialist

SM Supermalls; Santo Tomas; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Supermalls in Sto. Tomas, Batangas seeks a Customer Relations Representative to uphold safety and service standards within the mall.

The role emphasizes executing the security program, ensuring a safe environment for customers and staff, and aligning with company policies and government security regulations.

Probationary to 1-2 years experience required; full-time employment with a focus on customer experience and incident prevention to protect assets and brand trust.

Qualifications

• To execute the overall security program of his assigned mall.
• To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration

Responsibilities

• Maintain a safe and secured environment for all customers, employees, guests, and other personnel within the mall.
• Ensure compliance with company standards, policies, and government law on security administration

Job description

SM Supermalls in Sto. Tomas, Batangas seeks a Customer Relations Representative to uphold safety and service standards within the mall.

The role emphasizes executing the security program, ensuring a safe environment for customers and staff, and aligning with company policies and government security regulations.

Probationary to 1-2 years experience required; full-time employment with a focus on customer experience and incident prevention to protect assets and brand trust.