SM Supermalls _ Customer Relations Representative

SM Supermalls; Santo Tomas; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Supermalls in Sto. Tomas, Batangas seeks a Customer Relations Representative to uphold safety and service standards within the mall.

The role emphasizes executing the security program, ensuring a safe environment for customers and staff, and aligning with company policies and government security regulations.

Probationary to 1-2 years experience required; full-time employment with a focus on customer experience and incident prevention to protect assets and brand trust.

Qualifications

• To execute the overall security program of his assigned mall.
• To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration

Responsibilities

• Maintain a safe and secured environment for all customers, employees, guests, and other personnel within the mall.
• Ensure compliance with company standards, policies, and government law on security administration

Job description

SM Supermalls _ Customer Relations Representative SM City Sto. Tomas, Santo Tomas, Batangas, Philippines 1 - 2 Years Probationary

Job Description

To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and

government law on security administration

Job Snapshot

Updated Date

12-11-2026

Job ID

Jobs_363

Hierarchy

SMTO

Location

Experience

1 - 2 Years

Employment Type

Employee Sub Type

Full time

Share the opportunity

View Similar Jobs

SM Supermalls is one of Southeast Asia's largestmall developers and operators, with 90 malls in the Philippines and 9 in China. It is owned by the publicly listed SM Prime Holdings, Inc., one of the region'slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.