Security & Customer Experience Specialist

SM Supermalls; Cabanatuan; Vor Ort; PHP 167.000 - 257.000; Vollzeit

Zusammenfassung

SM City Cabanatuan is seeking a Customer Relations Services Representative to uphold the mall’s security program and create a safe, welcoming environment for customers, tenants, and employees. You will execute CRS plans, inspect posts, address complaints, and ensure incidents are properly reported and documented.

The role requires a Criminology degree (registered criminologist preferred) and 1–2 years in security or customer service, with flexibility to work weekends and extended hours.

Qualifikationen

• Bachelor's degree in Criminology or related field.
• 1–2 years of work experience in security or customer service.
• Strong communication skills.
• Willing to work weekends, holidays and extended hours.

Aufgaben

• Implements CRS plans and programs under CRS Manager.
• Regularly inspects security posts in the branch.
• Attends to complaints in coordination with mall operations and manages incidents.
• Checks daily time records of security personnel.
• Reports violations of company rules by employees, contractors, or tenants.
• Investigates security incidents and prepares daily reports.
• Maintains CRS office documents.
• Conducts security orientation for new tenants.

Jobbeschreibung

SM City Cabanatuan is seeking a Customer Relations Services Representative to uphold the mall’s security program and create a safe, welcoming environment for customers, tenants, and employees. You will execute CRS plans, inspect posts, address complaints, and ensure incidents are properly reported and documented.

The role requires a Criminology degree (registered criminologist preferred) and 1–2 years in security or customer service, with flexibility to work weekends and extended hours.