Customer Experience Partner | Hybrid Work & Growth

CoStar Group, Inc.; Makati; Hybride; PHP 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Hybrid work setup

Perkbox discounts

LinkedIn Learning access

Employee Assistance Program

Growth opportunities

Résumé du poste

CoStar Group, Inc. is seeking a Customer Experience Partner in Metro Manila to ensure a seamless customer journey. You will handle inquiries via phone, chat, and email, owning issues end‑to‑end and coordinating with internal teams for timely resolutions.

join our hybrid setup and leverage tools like Freshdesk and 3CX to deliver top‑quality service, while building relationships and gathering customer feedback to improve products and experiences.

Qualifications

• Bachelor's degree or equivalent qualification.
• 1–2 years of experience in customer service or a related role.
• Strong verbal and written communication skills.
• Proficiency in Freshdesk and 3CX.
• Ability to work efficiently under tight deadlines and in high‑pressure environments.

Responsabilités

• Act as the first point of contact via phone, chat, and email, resolving customer enquiries of varying complexity.
• Take ownership of issues end‑to‑end, collaborating with internal teams to ensure timely resolution.
• Build strong customer relationships and share feedback to drive product adoption.
• Coordinate artwork, templates, system updates, and reporting with cross‑functional teams.
• Manage billing reconciliation, supplier invoices, and payment follow‑ups.
• Resolve helpdesk tickets within SLA requirements with high attention to detail.

Connaissances

Customer service

Verbal communication

Written communication

Time management

Formation

Bachelor's degree

Outils

Freshdesk

3CX

Description du poste

CoStar Group, Inc. is seeking a Customer Experience Partner in Metro Manila to ensure a seamless customer journey. You will handle inquiries via phone, chat, and email, owning issues end‑to‑end and coordinating with internal teams for timely resolutions.

join our hybrid setup and leverage tools like Freshdesk and 3CX to deliver top‑quality service, while building relationships and gathering customer feedback to improve products and experiences.