Hybrid Customer Support & Experience Specialist

Asticom Technology Inc; Muntinlupa; Hybrid; PHP 203,000 - 243,000; Full time

Job summary

Asticom Technology Inc. is seeking a customer service professional to join a hybrid team in Metro Manila. The role emphasizes proactive, end-to-end customer support and engagement, aiming to optimize the entire journey with empathy and data-driven insights.

Ideal candidates have 6 months to 1 year in a contact centre, familiarity with email and messaging channels, and a reliable internet connection. Willingness to work holidays and shifting schedules, and to start on November 2, 2026, is

Qualifications

• Six months to one year of contact centre customer service experience.
• Experience with email and messaging channels is an advantage.
• Willing to work in the Muntinlupa-Cavite Expressway (MCX) area.
• Willing to work during public holidays and shifting schedules.
• Has a reliable internet connection.

Responsibilities

• Deliver proactive, end-to-end customer support and engagement, focusing on the entire customer journey with empathy and data-driven insights.
• Report to the Supervisor or Team Leader for Customer Service.
• Handle customer interactions across calls, emails, chat, social media, and other channels.

Skills

Contact centre experience

Email & messaging

MCX area

Flexible schedule

Reliable internet

Job description

Asticom Technology Inc. is seeking a customer service professional to join a hybrid team in Metro Manila. The role emphasizes proactive, end-to-end customer support and engagement, aiming to optimize the entire journey with empathy and data-driven insights.

Ideal candidates have 6 months to 1 year in a contact centre, familiarity with email and messaging channels, and a reliable internet connection. Willingness to work holidays and shifting schedules, and to start on November 2, 2026, is