Hybrid Local Account: Customer Experience Specialist

Nexus Recruitment Group; Makati; Hybrid; PHP 335,000 - 446,000; Full time

Job summary

Nexus Recruitment Group in the Philippines is seeking a Customer Care and Experience Specialist to handle client inquiries across phone, email, chat, and in-person interactions. The role requires excellent communication, a customer-first mindset, and the ability to multitask in a fast-paced environment.

As part of a hybrid Local Account, you will resolve complaints with empathy, document interactions in the CRM, collaborate with internal teams, and identify opportunities to improve service

Qualifications

• Must be a college graduate with at least 1 year of customer service experience.
• Strong communication skills and a customer-first mindset are essential.
• Ability to multitask and manage inquiries across multiple channels.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues with professionalism and empathy.
• Track, document, and follow up on customer interactions using CRM systems.
• Collaborate with internal teams to address customer concerns or service gaps.
• Identify opportunities to improve customer satisfaction and suggest enhancements.
• Monitor and analyze customer feedback to improve service processes.
• Maintain a positive, customer-first attitude across all interactions.
• Assist in onboarding new clients or guiding them through services/products.
• Ensure adherence to service-level agreements and company standards.

Skills

Communication skills

Customer-centric

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Job description

Nexus Recruitment Group in the Philippines is seeking a Customer Care and Experience Specialist to handle client inquiries across phone, email, chat, and in-person interactions. The role requires excellent communication, a customer-first mindset, and the ability to multitask in a fast-paced environment.

As part of a hybrid Local Account, you will resolve complaints with empathy, document interactions in the CRM, collaborate with internal teams, and identify opportunities to improve service