Customer Experience Partner - Hybrid/Remote

Domain; Metro Manila; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Hybrid work setup

Perkbox discounts for healthcare, etc.

LinkedIn Learning access

Employee Assistance Program (mental健康)

Job summary

Domain is seeking a Customer Experience Partner in Metro Manila to be the first point of contact for customer inquiries via phone, chat, and email. You will own issues end-to-end, collaborate with internal teams, and build strong customer relationships to drive adoption and satisfaction.

You will coordinate cross-functional updates, manage billing follow-ups, and resolve tickets within SLA while maintaining attention to detail.

Qualifications

• Bachelor’s Degree or equivalent qualification.
• 1–2 years of experience in customer service or related role.
• Strong verbal and written communication skills.
• Ability to work efficiently under tight deadlines and high pressure.
• Proficiency with customer support tools such as Freshdesk and 3CX.

Responsibilities

• Act as the first point of contact via phone, chat, and email, resolving customer enquiries of varying complexity.
• Take ownership of issues end-to-end, collaborating with internal teams to ensure timely resolution.
• Build strong customer relationships, share feedback, and drive product adoption.
• Coordinate artwork, templates, system updates, and reporting with cross-functional teams.
• Manage billing reconciliation, supplier invoices, and payment follow-ups.
• Resolve helpdesk tickets within SLA requirements with high attention to detail.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Time management

Education

Bachelor’s Degree or equivalent

Tools

Freshdesk

3CX

Job description

Domain is seeking a Customer Experience Partner in Metro Manila to be the first point of contact for customer inquiries via phone, chat, and email. You will own issues end-to-end, collaborate with internal teams, and build strong customer relationships to drive adoption and satisfaction.

You will coordinate cross-functional updates, manage billing follow-ups, and resolve tickets within SLA while maintaining attention to detail.