Customer Care Team Lead & Experience Manager

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A financial services company in Pasig is seeking a Customer Service Manager to lead and mentor a team of representatives. This role focuses on overseeing support operations, improving processes, and enhancing customer experience. Candidates should possess a bachelor's degree and have at least 3 years of managerial experience in customer service. An understanding of CRM tools and excellent leadership skills are essential.

Qualifications

• 3+ years of experience in customer service or management.
• Strong leadership and team-building abilities.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead and manage customer care representatives.
• Oversee customer support operations.
• Identify and implement process improvements.
• Enhance overall customer experience.

Skills

Leadership

Customer service management

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

CRM tools

Excel

Google Analytics

Job description

A financial services company in Pasig is seeking a Customer Service Manager to lead and mentor a team of representatives. This role focuses on overseeing support operations, improving processes, and enhancing customer experience. Candidates should possess a bachelor's degree and have at least 3 years of managerial experience in customer service. An understanding of CRM tools and excellent leadership skills are essential.