Guest Experience Lead: Front Desk & Client Support

Smartpark Systems Solutions, Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service provider in the Philippines is looking for a Customer Experience Associate. This role involves managing front desk operations, providing excellent customer service, and supporting tenant and client needs. Ideal candidates should have 1-2 years of relevant experience, strong communication skills, and a pleasing personality. Applicants must be detail-oriented and flexible with shifting schedules, including night shifts. Join us for an exciting opportunity to deliver top-notch service while maintaining office standards.

Qualifications

• 1-2 years' experience in front office or admin support.
• Pleasing personality and customer-first mindset.
• Flexible to shifting schedules including graveyard shifts.

Responsibilities

• Manage reception/front desk, handle calls, and welcome guests.
• Provide tenant support and address concerns.
• Assist with client bookings and requests.

Skills

Good communication skills

Customer service mindset

Detail-oriented

Organized

Multitasking

Tools

MSOffice (Word, Excel, PowerPoint, Office 365)

Job description

A leading service provider in the Philippines is looking for a Customer Experience Associate. This role involves managing front desk operations, providing excellent customer service, and supporting tenant and client needs. Ideal candidates should have 1-2 years of relevant experience, strong communication skills, and a pleasing personality. Applicants must be detail-oriented and flexible with shifting schedules, including night shifts. Join us for an exciting opportunity to deliver top-notch service while maintaining office standards.