Customer Experience Lead: Retail Sales & Operations

Globe Telecom; Lapu-Lapu; On-site; PHP 246,000 - 357,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Experience Ambassador to optimize retail store performance by delivering exceptional customer service, efficient operations and sales growth. You will oversee daily store activities, handle walk-in inquiries, conduct product demonstrations, and support cashiering and post-sale processes with accuracy and speed.

Responsibilities include strict adherence to shift schedules, 5S standards, proper document handling, and timely communication with

Responsibilities

• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers.
• Practice timely and efficient customer delivery thereby achieving targets for the entire team
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards
• compliant to the established policies set by the company.
• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.

Job description

Globe Telecom in the Philippines is seeking a Customer Experience Ambassador to optimize retail store performance by delivering exceptional customer service, efficient operations and sales growth. You will oversee daily store activities, handle walk-in inquiries, conduct product demonstrations, and support cashiering and post-sale processes with accuracy and speed.

Responsibilities include strict adherence to shift schedules, 5S standards, proper document handling, and timely communication with