Customer Care & Rewards Specialist — On-site Pasay

Gratitude Philippines; Pasay; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading customer service firm is seeking candidates for an on-site position in Pasay. The role involves providing exceptional customer service, resolving customer inquiries, and maintaining accurate records. Candidates should hold a Bachelor's degree and possess 1-3 years of experience in customer service, with strong communication skills and the ability to work in a fast-paced environment. Benefits include a performance bonus, HMO, annual company trips, and free meals.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 1-3 years of experience in customer service is needed.
• Strong communication and interpersonal skills are a must.
• Proficient typing skills are necessary.
• Candidates should exhibit patience and empathy.
• Ability to work in a fast-paced environment is required.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Skills

Strong communication skills

Interpersonal skills

Proficient typing skills

Patience

Empathy

Education

Bachelor's degree in a relevant field

Job description

A leading customer service firm is seeking candidates for an on-site position in Pasay. The role involves providing exceptional customer service, resolving customer inquiries, and maintaining accurate records. Candidates should hold a Bachelor's degree and possess 1-3 years of experience in customer service, with strong communication skills and the ability to work in a fast-paced environment. Benefits include a performance bonus, HMO, annual company trips, and free meals.