Customer Experience Champion - Telecom Support

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 240,000 - 360,000; Full time

Job summary

ResultsCX is seeking a Customer Experience Partner in the telecommunications domain to engage with customers, assess needs, and guide them through available options. This on-site role in Lapu-Lapu City emphasizes clear communication and quality service.

The ideal candidate has at least 6 months in customer-facing roles, strong English skills, and comfort with digital tools. You will contribute to a positive customer journey by delivering accurate information and professional support.

Qualifications

• 6 months+ experience in customer service or similar roles.
• Strong verbal and written English communication.
• Proficient with computers and digital tools.
• Analytical thinking and problem solving.
• Adaptable to changing processes and business needs.

Responsibilities

• Engage with customers to understand concerns and service requirements
• Provide accurate information and options based on customer needs
• Help customers utilize products, services, and features
• Address inquiries professionally while working toward resolutions
• Support customers through clear and informative communication
• Contribute to a positive customer journey through quality service delivery

Skills

Verbal & written English

Analytical thinking

Problem solving

Digital literacy

Adaptability

Education

High School Diploma or equivalent

Tools

Computers & web apps

Job description

ResultsCX is seeking a Customer Experience Partner in the telecommunications domain to engage with customers, assess needs, and guide them through available options. This on-site role in Lapu-Lapu City emphasizes clear communication and quality service.

The ideal candidate has at least 6 months in customer-facing roles, strong English skills, and comfort with digital tools. You will contribute to a positive customer journey by delivering accurate information and professional support.