Customer Experience Specialist - Onsite, Growth & Training

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Paid training

Career development

Healthcare benefits

Paid time off

Supportive culture

Diversity

Job summary

ResultsCX Newtown in the Philippines is seeking a Customer Service Representative to support major U.S. brands across healthcare, telecoms, media, and more. You will deliver exceptional service via phone, email, and chat, providing clear guidance and resolving issues with care.

The role requires strong communication, a growth mindset, and willingness to work onsite with shifting schedules. Candidates with at least 6 months of call center experience are encouraged to apply.

Qualifications

• Legal working age with a high school diploma.
• Minimum 6 months of call center experience.
• Strong communication and typing (35 WPM) skills.
• Basic computer navigation skills.
• Willingness to work onsite and on shifting schedules.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Typing 35 WPM

Call center experience

Basic computer navigation

Growth mindset

Willingness to work onsite

Shift work

Strong communication

Education

High school diploma or equivalent

Job description

ResultsCX Newtown in the Philippines is seeking a Customer Service Representative to support major U.S. brands across healthcare, telecoms, media, and more. You will deliver exceptional service via phone, email, and chat, providing clear guidance and resolving issues with care.

The role requires strong communication, a growth mindset, and willingness to work onsite with shifting schedules. Candidates with at least 6 months of call center experience are encouraged to apply.