Customer Success & Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Paid time off

Job summary

ResultsCX is hiring a Customer Service Representative in Lapu-lapu, Philippines to deliver top-tier support via phone, email, and chat. You will guide customers with clear instructions, address inquiries, and resolve issues with empathy, working onsite with shifting schedules.

We value strong communication, quick learning, and a proactive mindset in a dynamic, collaborative environment at our Cebu center.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• Growth mindset and proactive attitude.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication skills

Typing 35 WPM

Basic computer skills

Growth mindset

Willingness to work onsite

Education

High school diploma

Job description

ResultsCX is hiring a Customer Service Representative in Lapu-lapu, Philippines to deliver top-tier support via phone, email, and chat. You will guide customers with clear instructions, address inquiries, and resolve issues with empathy, working onsite with shifting schedules.

We value strong communication, quick learning, and a proactive mindset in a dynamic, collaborative environment at our Cebu center.