Telecom Customer Care Pro — ₱10K Completion Bonus

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 201,000 - 335,000; Full time

Job summary

ResultsCX named as a Major Contender by Everest Group is seeking a Customer Care Representative - Telecommunications in Newtown, Lapu-Lapu City, Cebu. This full-time role focuses on turning conversations into positive customer experiences.

You will address inquiries, explain solutions, and guide customers to maximize the value of services while maintaining a professional, customer-focused approach. Strong English communication and adaptability are essential.

Qualifications

• At least 6 months of experience in BPO customer-facing environments such as customer support, sales, hospitality, retail, or related fields.
• Strong English communication skills, both verbal and written.
• Comfortable navigating computer applications and online systems.
• Good judgement, problem-solving, and decision-making skills.
• Ability to learn new information and adapt to evolving procedures.
• High School Graduate, Senior High School Graduate, or equivalent.

Responsibilities

• Connect with customers to understand their concerns and expectations
• Explain available solutions, service offerings, and account-related information
• Guide customers in making the most of their products and services
• Resolve concerns while maintaining a professional and customer-focused approach
• Deliver timely and accurate support through effective communication
• Help create a seamless and satisfying customer experience

Skills

English communication

BPO experience

Problem-solving

Computer literacy

Adaptability

Education

High School Diploma or equivalent

Job description

ResultsCX named as a Major Contender by Everest Group is seeking a Customer Care Representative - Telecommunications in Newtown, Lapu-Lapu City, Cebu. This full-time role focuses on turning conversations into positive customer experiences.

You will address inquiries, explain solutions, and guide customers to maximize the value of services while maintaining a professional, customer-focused approach. Strong English communication and adaptability are essential.