Telecom Sales & Retention Specialist

ResultsCX; Lapu-Lapu; On-site; PHP 279,000 - 469,000; Full time

Job summary

ResultsCX is recruiting for a Sales & Retention Specialist - Telecommunications in Newtown, Lapu-Lapu City, Cebu. This full-time role focuses on driving sales, retaining customers, and resolving issues to prevent churn.

The ideal candidate will have strong English communication, be digitally proficient, and thrive in a fast-paced environment. A high school diploma or equivalent is required, with or without BPO experience.

Qualifications

• Proficient English communication is required.
• Able to navigate digital tools and solve problems.
• Thrives in a fast-paced environment and handles multiple tasks.

Responsibilities

• Performs sales activities including upselling and cross-selling.
• Retains existing customers who may cancel, downgrade, or switch providers.
• Resolves concerns that could lead to customer loss.
• Negotiates solutions, discounts, or offers to maintain customer loyalty.

Skills

English communication

Digital problem-solving

Fast-paced adaptability

Education

High School Graduate

Job description

ResultsCX is recruiting for a Sales & Retention Specialist - Telecommunications in Newtown, Lapu-Lapu City, Cebu. This full-time role focuses on driving sales, retaining customers, and resolving issues to prevent churn.

The ideal candidate will have strong English communication, be digitally proficient, and thrive in a fast-paced environment. A high school diploma or equivalent is required, with or without BPO experience.