Customer Experience Specialist - Troubleshooting & Support

Qualfon; Pajo; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Cebu is seeking dedicated individuals to manage customer interactions through calls, emails, and chats. Ideal candidates will have a Sr. High School diploma, good English communication skills, and experience in BPO. Responsibilities include resolving service issues, maintaining customer records, and providing excellent service. Join a company that values proactive career development and offers an engaging work environment.

Qualifications

• At least Sr. High School graduate or equivalent is required.
• Good verbal and written English communication skills.
• Strong interpersonal skills to build positive relationships.

Responsibilities

• Handle calls, emails, and chats with customers.
• Resolve product or service issues accurately.
• Maintain accurate records of customer transactions.

Skills

Good English communication skills

Basic knowledge in computer navigation

Strong interpersonal skills

Education

Sr. High School graduate or equivalent

Tools

MS Office applications

Job description

A customer service company in Cebu is seeking dedicated individuals to manage customer interactions through calls, emails, and chats. Ideal candidates will have a Sr. High School diploma, good English communication skills, and experience in BPO. Responsibilities include resolving service issues, maintaining customer records, and providing excellent service. Join a company that values proactive career development and offers an engaging work environment.