Customer Experience Champion

Globe Telecom, Inc.; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Globe Telecom, Inc. is looking for a customer service professional to create positive experiences for our customers, offering recommendations on Globe products and services and resolving issues.

The role includes guiding customers through digital channels with face-to-face or digital education and handling sales and service needs. You will also process sales and service applications and transactions in the system and manage bill payments and purchases, contributing to a smooth customer journey

Responsibilities

• Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations on Globe products and services to meet their needs and/or resolving their issues.
• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom, Inc. is looking for a customer service professional to create positive experiences for our customers, offering recommendations on Globe products and services and resolving issues.

The role includes guiding customers through digital channels with face-to-face or digital education and handling sales and service needs. You will also process sales and service applications and transactions in the system and manage bill payments and purchases, contributing to a smooth customer journey