Customer Experience Champion

Globe Telecom; Philippines; On-site; PHP 279,000 - 558,000; Full time

Job summary

Globe Telecom in the Philippines is seeking customer-focused professionals to provide assistance and education on Globe products and services, ensuring a positive and memorable experience for customers.

You will support customers across digital channels, guide them through using Globe services, and handle sales and service needs while processing transactions to help meet their requirements.

Responsibilities

• Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe products and services to meet their needs and/or resolving their issues.
• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom in the Philippines is seeking customer-focused professionals to provide assistance and education on Globe products and services, ensuring a positive and memorable experience for customers.

You will support customers across digital channels, guide them through using Globe services, and handle sales and service needs while processing transactions to help meet their requirements.