Customer Experience Advisor — Impact & Growth

Concentrix; Cebu City; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Exclusive discounts from partner establishments

Mental Wellness Programs

HMO, life insurance, leave conversion

Job summary

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor in Cebu City. The successful candidate will address customer needs, ensuring exceptional communication and service. This role requires a college degree and at least six months of CX industry experience. Joining this dynamic team also offers exclusive benefits and the opportunity for growth within a company dedicated to shaping the future of customer experience.

Qualifications

• Are a college graduate with or without a background in the Customer Experience (CX) industry.
• Have at least six (6) months of background in the Customer Experience (CX) industry.
• Have good English communication skills.
• Are willing to work on shifting schedule.

Responsibilities

• Address clients' customers' needs and concerns promptly and professionally.
• Deliver high-quality service and exceed expectations.

Skills

Excellent communication skills

Active listening

Empathy

Problem-solving skills

Multitasking skills

Education

College graduate

Job description

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor in Cebu City. The successful candidate will address customer needs, ensuring exceptional communication and service. This role requires a college degree and at least six months of CX industry experience. Joining this dynamic team also offers exclusive benefits and the opportunity for growth within a company dedicated to shaping the future of customer experience.