Customer Experience Ambassador (Iligan)

Globe Telecom; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Globe Telecom invites applications for a Customer Experience role in Manila, focusing on guiding customers through digital channels, handling sales and service needs, and processing transactions. The position requires strong communication, problem solving, and readiness for shift work, including weekends and holidays.

The role involves working with CRM tools and POS systems to assist customers, educate them on digital channels, and ensure smooth service delivery across multiple touchpoints.

Qualifications

• Bachelor's Degree required.
• 3–5 years in sales and customer-facing roles.
• Willing to work weekends/holidays.
• Proficient with CRM, POS, or online platforms.
• Strong communication and active listening.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication skills

Active listening

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management.

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role
• Willing to work in a variety of shifts including weekends and holidays
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
• Strong interpersonal, communication, and active listening skills
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination.