Customer Experience Ambassador (Dasmarinas, Cavite)

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A telecommunications company in Metro Manila is seeking a Customer Experience Ambassador to assist customers with digital channel usage and sales needs. The ideal candidate holds a Bachelor's degree, has 3-5 years of relevant experience, and possesses strong interpersonal skills. The position includes varying shifts and requires basic technical proficiency. This role offers an opportunity for career advancement in a diverse workplace.

Qualifications

• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Strong communication and active listening skills.

Responsibilities

• Assist customers’ journey in using digital channels.
• Attend to sales and service needs of customers.
• Process payments for bills, purchases, and other transactions.

Skills

Customer Service

Sales Experience

Digital User Assistance

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree Holder

Tools

CRM tools

POS systems

Online platforms

Job description

Overview

Join to apply for the Customer Experience Ambassador (Dasmarinas, Cavite) role at Globe Telecom.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role
• Willing to work in a variety of shifts including weekends and holidays
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
• Strong interpersonal, communication, and active listening skills
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Discrimination is not tolerated throughout the entire employee lifecycle, including posting vacancies, selection, and interviewing.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Telecommunications