Customer Experience Ambassador (Ilioilo)

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom in Taguig, Metro Manila is seeking a dedicated customer service representative to assist customers in using digital channels effectively. This role involves addressing customer sales and service needs while approving and processing applications and transactions.

The ideal candidate holds a Bachelor's degree and has 3-5 years of experience in sales or a customer-facing role. Strong interpersonal skills and basic technical proficiency are necessary. Availability for flexible shifts, including weekends, is required.

Qualifications

• Bachelor's degree holder.
• 3-5 years of experience in sales and customer-facing role.
• Willingness to work various shifts, including weekends and holidays.
• Basic technical proficiency in digital tools.
• Strong interpersonal and communication skills.
• Proficient in problem solving.

Responsibilities

• Assist customers in using digital channels through face-to-face assistance or education.
• Attend to sales and service needs of customers.
• Approve and process sales and service applications and transactions.
• Process payments for bills, purchases, and transactions.

Skills

Customer Service

Sales Experience

Digital User Assistance

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role
• Willing to work in a variety of shifts including weekends and holidays
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
• Strong interpersonal, communication, and active listening skills
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.