Customer Experience Ambassador (Bacolod)

Globe Telecom; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Globe Telecom is seeking a Customer Service representative in Taguig, Philippines. The role involves assisting customers in their journey using digital channels and addressing their sales and service needs.

Candidates should possess a Bachelor's degree and have 3-5 years of experience in a sales or customer-facing role. Strong interpersonal and communication skills are essential, along with basic technical proficiency. The position requires flexibility to work on various shifts, including weekends and holidays.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing role.
• Willing to work in various shifts including weekends and holidays.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assist customers using digital channels and provide user education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications.
• Process payments for bills and purchases.

Skills

Sales and customer service skills

Interpersonal skills

Communication skills

Problem-solving skills

Technical proficiency with CRM tools

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role
• Willing to work in a variety of shifts including weekends and holidays
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
• Strong interpersonal, communication, and active listening skills
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.