Customer Experience Ambassador (San Pablo, Laguna)

Globe Telecom; Taguig; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador to assist customers with digital channels and sales. This role requires a Bachelor's degree and 3-5 years of relevant experience. Ideal candidates will have strong skills in customer service, sales, and digital proficiency. The position offers full-time employment with various shift options including weekends.

Qualifications

• Bachelor's degree holder with 3-5 years experience in a sales and customer-facing role.
• Willingness to work various shifts including weekends and holidays.
• Basic technical proficiency with CRM tools and online platforms.

Responsibilities

• Assist customers in using digital channels with face-to-face education.
• Attend to sales and service needs of customers.
• Process sales and services applications in the system.

Skills

Customer Service

Sales Experience

Digital Literacy

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

Overview

Customer Experience Ambassador (San Pablo, Laguna) at Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Telecommunications