Customer Experience Ambassador (Pampanga)

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom is looking for a Customer Service professional in Taguig, Philippines. The role focuses on assisting customers in using digital channels and addressing their sales and service needs. The ideal candidate should hold a Bachelor's Degree and have 3-5 years of experience in sales and customer-facing roles.

The position requires basic technical proficiency with CRM tools and a willingness to work flexible hours. Strong communication skills and problem-solving abilities are essential. Globe Telecom promotes diversity and an inclusive working environment.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency in CRM tools or online platforms.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels.
• Attends to sales and service needs of customers.
• Processes sales and services applications and transactions in the system.
• Processes payment for bills and purchases.

Skills

Customer Service

Sales Experience

Inventory Management

Technical Proficiency

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role
• Willing to work in a variety of shifts including weekends and holidays
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
• Strong interpersonal, communication, and active listening skills
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here