Customer Experience Ambassador (Ilioilo)

Globe Telecom, Inc.; Iloilo City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom, Inc. is hiring a Customer Experience Ambassador in Iloilo City, Philippines. The role involves assisting customers in digital channels, processing sales and service applications, and providing face-to-face education. Candidates should possess a Bachelor's Degree and have 3-5 years in a customer-facing position, alongside strong communication, problem-solving skills, and a willingness to work flexible shifts, including weekends.

Qualifications

• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency required.

Responsibilities

• Assist customers' journey in using digital channels.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications.

Skills

Interpersonal skills

Communication skills

Problem-solving

Active listening

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

## Customer Experience Ambassador (Ilioilo)Applytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000015811At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**"Customer Service, Digital, Sales Experience, and Inventory Management "**JOIN OUR TALENT COMMUNITY!** **Job Responsibilities:** - Assists customers’ journey in using digital channels via face to face digital user assistance or education - Attends to sales and service needs of customers - Approves and processes sales and services applications and transactions in the system - Processes payment for bills, purchases, and other transactions **Job Qualifications:** - Bachelor's Degree Holder (Graduate) - Preferably with 3-5 years of experience in sales and customer-facing role; - Willing to work in a variety of shifts including weekends and holidays; - Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms); - Strong interpersonal, communication, and active listening skills; - Proficiency in problem solving \*Manpower backfill/Replacement