Customer Service Representative PES Admin Officer

MicroSourcing; Parañaque; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Career growth opportunities

Work-life harmony with flexible work

Inclusive team culture

Job summary

MicroSourcing is seeking a Customer Service Representative to handle inquiries via phone and email, resolve issues, and perform data entry for new accounts. The role emphasizes customer satisfaction and efficient support workflows in a fast-paced onsite environment at Metro Manila.

Candidates should demonstrate strong English communication, computer literacy, and a willingness to work shifting schedules. Experience with contact center setups and international accounts is a plus.

Qualifications

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy.
• Positive attitude with a strong focus on customer service.
• Willingness to work on a shifting schedule.
• Location within 60 to 90 minutes of travel time from the office.

Responsibilities

• Respond to client questions and inquiries received via phone calls or email regarding support, products, and services.
• Identify ways to improve the customer experience and resolve issues using company products, services, and support systems following established procedures.
• Perform transactional and administrative tasks, including handling inbound and outbound calls.
• Process data entry requests for new accounts, sites, and related operational tasks.
• Meet and exceed customer satisfaction, efficiency metrics, and issue resolution targets.
• Execute additional task instructions and elevate complex questions or issues to the supervisor as needed.

Skills

English fluency

Computer literacy

Customer service mindset

Shifting schedule flexibility

Local commute readiness

Education

Bachelor's degree preferred

Tools

CRM software

Data entry tools

Job description

Job Description:

Position: Customer Service Representative

Location: Metro Manila, Philippines

Work setup & shift: Onsite | Shifting schedule

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Representative, you will:

• Respond to client questions and inquiries received via phone calls or email regarding support, products, and services.
• Identify ways to improve the customer experience and resolve issues using company products, services, and support systems following established procedures.
• Perform transactional and administrative tasks, including handling inbound and outbound calls.
• Process data entry requests for new accounts, sites, and related operational tasks.
• Meet and exceed customer satisfaction, efficiency metrics, and issue resolution targets.
• Execute additional task instructions and elevate complex questions or issues to the supervisor as needed.

What You Need

Non-negotiables

• Clear and articulate verbal and written English communication skills
• Very good level of computer literacy
• Positive attitude with a strong focus on customer service
• Willingness to work on a shifting schedule
• Location within 60 to 90 minutes of travel time from the office

Preferred Skills/expertise

• Experience in a front-of-house contact center setup and back-office administrative work
• Prior experience handling Australian, New Zealand, or UK accounts
• Proven skills in problem-solving, decision-making, and conflict resolution
• Strong time management, multitasking, and prioritization abilities in a fast-paced environment
• Ability to work independently and collaboratively as part of a team (Bachelor's degree preferred)

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply