Customer Experience Advocate

Fortem Auctrix Inc.; Albay; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading customer service firm in the Philippines is seeking a Customer Service Representative to assist customers by answering inquiries, resolving issues, and maintaining positive relationships. The ideal candidate should be trustworthy, detail-oriented, and willing to work a flexible schedule, including weekends. Experience in customer service is preferred but not mandatory as training will be provided.

Qualifications

• Must be trustworthy and have a pleasing personality.
• Experience in customer service is a plus.
• Able to work a flexible schedule including weekends.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate product and policy information.
• Resolve customer complaints in a professional manner.
• Process orders, returns, and exchanges as needed.

Skills

Trustworthy

Good customer service skills

Detail-oriented

Education

High School Graduate

Job description

A leading customer service firm in the Philippines is seeking a Customer Service Representative to assist customers by answering inquiries, resolving issues, and maintaining positive relationships. The ideal candidate should be trustworthy, detail-oriented, and willing to work a flexible schedule, including weekends. Experience in customer service is preferred but not mandatory as training will be provided.