Inbound Call Center Specialist (Onsite) – Customer Care Pro

Caldwell Communications Consultancy Philippines; Quezon City; Presencial; PHP 223.200 - 334.800; Jornada completa

Descripción de la vacante

A leading communications consultancy firm in Quezon City is seeking customer service representatives to handle high-volume calls and address customer inquiries. Candidates should possess strong verbal communication and listening skills. While previous BPO experience is preferred, it is not mandatory. This position requires onsite work, and applicants must be Filipino citizens or hold relevant residence status.

Formación

• Filipino Citizen or hold relevant residence status.
• A willingness to work onsite.
• Good to excellent communication skills.

Responsabilidades

• Answer high-volume inbound/outbound calls promptly.
• Identify customer needs and provide solutions.
• Address customer complaints and escalate if needed.
• Process orders and requests for service.

Conocimientos

Verbal communication

Listening skills

Customer service skills

Educación

Completed High school

Descripción del empleo

A leading communications consultancy firm in Quezon City is seeking customer service representatives to handle high-volume calls and address customer inquiries. Candidates should possess strong verbal communication and listening skills. While previous BPO experience is preferred, it is not mandatory. This position requires onsite work, and applicants must be Filipino citizens or hold relevant residence status.