Customer Experience & Admin Specialist

CEBU GENERAL SERVICES INC.; Makati; On-site; PHP 268,000 - 357,000; Full time

Job summary

CEBU GENERAL SERVICES INC. in Makati is seeking a customer service professional to assist customers, answer inquiries, process orders, and maintain records.

The role focuses on accurate data handling and courteous service in a busy office environment. Responsibilities include coordinating with internal departments, preparing reports, and supporting daily customer service operations while ensuring timely processing of information and smooth service delivery.

Responsibilities

• Assist customers with inquiries, requests, and concerns.
• Answer phone calls, emails, and other customer communications.
• Process customer orders, requests, and service transactions.
• Maintain and update customer records and databases.
• Prepare reports, documents, and administrative forms.
• Coordinate with internal departments to resolve customer concerns.
• Monitor and follow up on pending requests and transactions.
• Schedule appointments and coordinate customer service activities.
• Handle filing, encoding, and other administrative tasks.
• Ensure accurate and timely processing of customer information.
• Provide professional, courteous, and efficient customer service.
• Support the customer service team with daily administrative operations.

Job description

CEBU GENERAL SERVICES INC. in Makati is seeking a customer service professional to assist customers, answer inquiries, process orders, and maintain records.

The role focuses on accurate data handling and courteous service in a busy office environment. Responsibilities include coordinating with internal departments, preparing reports, and supporting daily customer service operations while ensuring timely processing of information and smooth service delivery.