Customer Experience Specialist

Empire East Land Holdings, Inc.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Empire East Land Holdings, Inc. in Metro Manila is seeking a Customer Service Associate to respond to inquiries via phone, email, and in-person with prompt, professional service. You will coordinate with sales, documentation, and operations to resolve issues and maintain accurate records.

The role emphasizes empathy, strong communication, data-entry accuracy, and a commitment to delivering exceptional customer experiences within a fast-paced environment.

Qualifications

• Bachelor's degree in Marketing, Communications, or equivalent.
• Excellent interpersonal and communication skills, both verbal and written.
• Empathy and patience in dealing with customer inquiries and complaints.
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and Google Suite.
• Attention to detail and accuracy in data entry and record-keeping.
• Adaptability and willingness to learn new systems and processes.
• Commitment to providing exceptional customer service and fostering positive relationships with customers.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, or in-person promptly and professionally.
• Handle customer complaints or escalations with empathy and a focus on resolving issues to the customer's satisfaction.
• Coordinate with internal teams, such as sales, documentation, and operations, to address customer needs and ensure timely resolution of issues.
• Maintain customer records and documentation, ensuring accuracy and confidentiality.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the marketing team to communicate promotions, product updates, and other relevant information to customers.
• Provide administrative support to the customer relations team, including data entry, filing, and preparing reports.

Skills

Interpersonal skills

Written communication

Verbal communication

Empathy

Problem-solving

Multitasking

Attention to detail

Adaptability

Microsoft Office

Google Suite

Education

Bachelor's degree in Marketing/Communications

Job description

Empire East Land Holdings, Inc. in Metro Manila is seeking a Customer Service Associate to respond to inquiries via phone, email, and in-person with prompt, professional service. You will coordinate with sales, documentation, and operations to resolve issues and maintain accurate records.

The role emphasizes empathy, strong communication, data-entry accuracy, and a commitment to delivering exceptional customer experiences within a fast-paced environment.