Customer Engagement Lead (Nightshift)

Guerilla; Mabalacat; On-site; PHP 335,000 - 446,000; Full time

Job summary

Guerilla is seeking an Account Manager who will serve as the primary liaison for clients and staff, ensuring seamless communication and strong relationship management. This role will monitor performance, renewals, and contracts while coordinating with internal teams to drive growth and upsell opportunities.

Ideal candidates hold a Bachelor's degree in Business or related fields and bring proven experience in account management.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field.
• Proven experience in account management, client servicing, or similar role.
• Strong communication and relationship-building skills with a warm, professional approach.
• Proficient in CRM tools, spreadsheets, MS Office, and productivity software.
• Ability to take initiative, adapt to processes, and manage responsibilities with accountability.

Responsibilities

• Serve as the main point of contact for client needs, concerns, account updates, and relationship management.
• Build and maintain strong long-term relationships with both clients and staff through regular communication and support.
• Monitor account performance, contract updates, renewals, reports, and internal coordination to ensure smooth operations
• Work closely with internal teams to meet KPIs, support account growth, and identify upselling or new business opportunities
• Support client and staff needs with a professional, solutions-focused, and relationship-driven approach

Skills

Account management

Client servicing

Relationship building

CRM tools

Communication

Education

Bachelor's degree in Business/Marketing

Tools

CRM tools

MS Office

Excel

Job description

We are looking for a warm, professional, and relationship-driven Account Manager who can build strong connections with both clients and staff. This role serves as the main point of contact for account support, client communication, internal coordination, performance monitoring, and identifying opportunities for growth.

Salary Range: 30,000 - 40,000
Shift Type: Onsite, Nightshift | Monday to Friday

Responsibilities

• Serve as the main point of contact for client needs, concerns, account updates, and relationship management.

• Build and maintain strong long-term relationships with both clients and staff through regular communication and support.

• Monitor account performance, contract updates, renewals, reports, and internal coordination to ensure smooth operations

• Work closely with internal teams to meet KPIs, support account growth, and identify upselling or new business opportunities

• Support client and staff needs with a professional, solutions-focused, and relationship-driven approach

Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field

• Proven experience in account management, client servicing, or a similar role with both client-facing and staff support responsibilities

• Strong communication, relationship-building, and problem-solving skills with a warm and professional approach

• Proficient in CRM tools, spreadsheets, MS Office, and general productivity software

• Able to take initiative, adapt to company processes, and manage responsibilities with maturity and accountability