Account Manager

Citiside Property Management; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Citiside Properties is seeking a high-energy Account Manager to serve as the primary contact for our valued clients. You will build long-term relationships, ensure client satisfaction, and act as a strategic advisor by aligning client challenges with our solutions.

You’ll collaborate with stakeholders, manage renewals, and drive account growth through upselling and retention, while reporting on KPI milestones and ROI to leadership.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
• Excellent verbal and written communication skills in English; ability to present complex ideas to C-level executives.

Responsibilities

• Relationship Management: Build and maintain relationships with key stakeholders and executive sponsors.
• Account Retention: Monitor client health and engagement to ensure high retention and prevent churn.
• Strategic Growth: Identify upsell and cross-sell opportunities to increase revenue.
• Onboarding & Support: Guide new clients through onboarding and liaise with internal teams.
• Performance Tracking: Prepare reports on account status, milestones, and ROI for clients and leadership.
• Contract Negotiation: Manage renewals and lead negotiations for favorable terms.

Skills

Relationship management

Customer success

Strategic thinking

Communication

Problem-solving

Negotiation

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Job description

We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company’s solutions.

Key Responsibilities:

• Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.

• Account Retention: Monitor client health and engagement to ensure high retention rates and prevent churn.
• Strategic Growth: Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
• Onboarding & Support: Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
• Performance Tracking: Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
• Contract Negotiation: Manage contract renewals and lead negotiations to ensure mutually beneficial terms.

Requirements & Qualifications:

• Experience: 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
• Communication: Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
• Problem-Solving: Proactive mindset with the ability to anticipate client needs and provide creative solutions.
• Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency