Client Engagement Lead - Night Shift (Onsite)

Guerilla

Mabalacat

On-site

PHP 335,000 - 446,000

Full time

11 days ago

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Job summary

Guerilla is seeking an Account Manager who will serve as the primary liaison for clients and staff, ensuring seamless communication and strong relationship management. This role will monitor performance, renewals, and contracts while coordinating with internal teams to drive growth and upsell opportunities.

Ideal candidates hold a Bachelor's degree in Business or related fields and bring proven experience in account management.

Qualifications

Bachelor's degree in Business, Sales, Marketing, or related field.
Proven experience in account management, client servicing, or similar role.
Strong communication and relationship-building skills with a warm, professional approach.
Proficient in CRM tools, spreadsheets, MS Office, and productivity software.
Ability to take initiative, adapt to processes, and manage responsibilities with accountability.

Responsibilities

Serve as the main point of contact for client needs, concerns, account updates, and relationship management.
Build and maintain strong long-term relationships with both clients and staff through regular communication and support.
Monitor account performance, contract updates, renewals, reports, and internal coordination to ensure smooth operations
Work closely with internal teams to meet KPIs, support account growth, and identify upselling or new business opportunities
Support client and staff needs with a professional, solutions-focused, and relationship-driven approach