Client Experience Lead

Guerilla; Angeles; On-site; PHP 335,000 - 446,000; Full time

Job summary

Guerilla is seeking a friendly, professional account coordinator to support client communications and staff coordination during the nightshift in Angeles, Philippines.

You will act as the primary contact for client concerns, track performance, renewals, and reports, and collaborate with internal teams to drive growth.

The ideal candidate holds a Bachelor's degree in Business or related field and has experience in account management, CRM tools, and strong communication.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field.
• Experience in account management, client services, customer support, or similar role involving client and staff coordination.
• Strong communication, relationship-building, and problem-solving skills with a friendly and professional approach.
• Comfortable using CRM systems, spreadsheets, MS Office, and other productivity tools.
• Proactive, adaptable, and dependable with the ability to manage responsibilities independently.

Responsibilities

• Act as the primary contact for client concerns, requests, account updates, and ongoing relationship management.
• Develop and maintain positive, long-term relationships with clients and staff through consistent communication and support.
• Track account performance, contract updates, renewals, reports, and internal coordination to ensure seamless operations.
• Collaborate with internal teams to achieve KPIs, strengthen client accounts, and identify opportunities for growth or additional services.
• Address client and staff concerns with a professional, responsive, and solutions-oriented approach.

Skills

Relationship-building

Communication

CRM systems

MS Office

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

CRM software

Spreadsheets

Job description

We are looking for a friendly, professional, and people-oriented individual who can build strong relationships with both clients and staff. This role will support client communication, account coordination, staff performance, and day-to-day concerns while helping identify opportunities to strengthen and grow client relationships.
Salary Range: 30,000 - 40,000
Shift Type: Nightshift

Responsibilities

• Act as the primary contact for client concerns, requests, account updates, and ongoing relationship management.

• Develop and maintain positive, long-term relationships with clients and staff through consistent communication and support.

• Track account performance, contract updates, renewals, reports, and internal coordination to ensure seamless operations.

• Collaborate with internal teams to achieve KPIs, strengthen client accounts, and identify opportunities for growth or additional services.

• Address client and staff concerns with a professional, responsive, and solutions-oriented approach.

Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field.

• Experience in account management, client services, customer support, or a similar role involving client and staff coordination.

• Strong communication, relationship-building, and problem-solving skills with a friendly and professional approach.

• Comfortable using CRM systems, spreadsheets, MS Office, and other productivity tools.

• Proactive, adaptable, and dependable, with the ability to manage responsibilities independently and work well with established processes.