Customer-Centric Office Administrator & Service Coordinator

Sourcefit; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sourcefit in Quezon City is seeking an organized Office Administrator to support customer records, reception, and warranty coordination for an Australian off-grid power solutions client. The role is office-based with potential transition to a hybrid setup after 3–6 months, and follows Australian holidays.

You will handle inquiries, update accounts, and liaise across Sales, Accounts, Service and Warehouse. You should have 2+ years in office administration, strong communication, and a proactive,

Qualifications

• At least 2 years of office administration experience.
• Strong customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a professional approach when dealing with customers.
• Highly organized and detail-oriented.
• Strong follow-through and ability to take ownership of administrative tasks.
• Comfortable managing multiple requests and following up with different teams.
• Able to maintain accurate records and information.
• Willing to be trained in basic technical support.

Responsibilities

• Create and maintain accurate customer records.
• Update customer contact details, addresses, and account information.
• Monitor customer credit limits where required.
• Assist with credit limit review or increase requests and escalating credit decisions requiring management approval.
• Monitor and respond to routine administration emails.
• Direct enquiries to the appropriate team member where required.
• Follow up outstanding matters until they are completed.
• Answer incoming reception and general business calls.
• Assist customers with straightforward enquiries.
• Direct Sales, Accounts, Service, and other enquiries to the appropriate team member.
• Coordinate the administrative side of warranty and service enquiries.
• Ensure service tickets are properly recorded, assigned, and kept up to date.
• Monitor aging or stalled tickets and follow up on required actions.
• Coordinate approved product returns and replacements.
• Provide customers with return instructions and follow up on outstanding returns.
• Coordinate with customers, the Service Team, and Warehouse on replacement progress.
• Maintain accurate ticket notes and status.
• Escalate technical matters to the appropriate technical team member.
• Help ensure completed warranty and service matters are properly closed.
• Assist the Australian and Philippines teams with general administrative tasks.
• Maintain records, documents, and basic reports.
• Assist with data entry and information checking.
• Support office organization and new administrative processes.
• Proactively follow up on outstanding administrative tasks.
• Provide technical support for basic enquiries after receiving additional training.

Skills

Office administration

Customer service

Verbal communication

Written communication

Interpersonal skills

Organization

Follow-through

Data entry

Technical support training

Job description

Sourcefit in Quezon City is seeking an organized Office Administrator to support customer records, reception, and warranty coordination for an Australian off-grid power solutions client. The role is office-based with potential transition to a hybrid setup after 3–6 months, and follows Australian holidays.

You will handle inquiries, update accounts, and liaise across Sales, Accounts, Service and Warehouse. You should have 2+ years in office administration, strong communication, and a proactive,