Tech Support/ Office Admin | ONSITE (A-AOG)

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking an organized and proactive Office Administrator with strong customer service skills to support our Australian off-grid power solutions business.

You will handle customer records, inquiries, and coordination of warranty/service activities, while coordinating with multiple teams to ensure timely responses and accurate information. You will work closely with customers, update records, manage requests, and assist with basic technical inquiries after training.

Qualifications

• Experience in office administration or front desk/recep­tion duties.
• Strong customer service experience.
• Excellent written and spoken communication abilities.
• Professional and courteous communication with customers.
• Highly organized and detail-oriented.
• Ability to manage multiple tasks and priorities.
• Proactive follow-through and ownership of tasks.
• A record-keeping mindset with attention to accuracy.

Responsibilities

• Create and maintain accurate customer records.
• Update customer contact details and account information.
• Monitor customer credit limits where applicable.
• Assist with credit limit reviews and escalate with management as needed.
• Respond to routine administration emails.
• Answer incoming reception and general business calls.
• Assist customers with straightforward enquiries.
• Coordinate warranty and service administrative tasks.
• Ensure service tickets are recorded, assigned, and up to date.
• Provide basic technical support after training.

Skills

Office administration

Customer service

Communication

Organizational skills

Follow-through

Multitasking

Record-keeping

Job description

About the role

Our client is an Australian off-grid power solutions business supporting customers with solar, battery, and energy storage solutions. The role will support customer administration, reception, customer calls, warranty and service coordination, and general office administration. The ideal candidate should have a strong combination of office administration and customer service experience, with excellent communication skills and the ability to proactively follow up on tasks.

Key responsibilities

• Create and maintain accurate customer records.

• Update customer contact details, addresses, and account information.

• Monitor customer credit limits where required.

• Assist with credit limit review or increase requests and elevate credit decisions requiring management approval.

• Monitor and respond to routine administration emails.

• Answer incoming reception and general business calls.

• Assist customers with straightforward enquiries.

• Coordinate the administrative side of warranty and service enquiries.

• Ensure service tickets are properly recorded, assigned, and kept up to date.

• Provide technical support for basic enquiries after receiving additional training.

About you

• At least 2 years of office administration experience.

• Strong customer service experience.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and a professional approach when dealing with customers.

• Highly organized and detail-oriented.

• Strong follow-through and ability to take ownership of administrative tasks.

• Comfortable managing multiple requests and following up with different teams.

• Able to maintain accurate records and information.

• Must be willing to be trained in basic technical support.