Customer Care Specialist - Upsell & Support

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in the Philippines, Metro Manila area (Muntinlupa) to handle inquiries and provide knowledgeable responses about products and services. The role requires effective communication and a customer-focused mindset.

Responsibilities include resolving complaints professionally, documenting interactions, and upselling where appropriate, while collaborating with teammates to enhance efficiency and service delivery in a fast-paced call center

Qualifications

• Bachelor’s degree in any relevant field.
• 1–3 years of experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Ability to handle difficult situations and resolve conflicts effectively.
• Excellent interpersonal skills and a customer-focused mindset.

Responsibilities

• Assist customers with inquiries and provide knowledgeable responses regarding products and services.
• Resolve customer complaints in a timely and professional manner.
• Document customer interactions and maintain accurate records of conversations.
• Upsell additional products and services where applicable.
• Collaborate with team members to improve operational efficiency and service delivery.

Skills

Verbal communication

Written communication

Conflict resolution

Interpersonal skills

Customer focus

Education

Bachelor’s degree

Job description

Recruitify_HR is seeking a customer service professional in the Philippines, Metro Manila area (Muntinlupa) to handle inquiries and provide knowledgeable responses about products and services. The role requires effective communication and a customer-focused mindset.

Responsibilities include resolving complaints professionally, documenting interactions, and upselling where appropriate, while collaborating with teammates to enhance efficiency and service delivery in a fast-paced call center