Client Experience & Upsell Specialist

Recruitify_HR; Taguig; On-site; PHP 300,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Customer Service Representative in Taguig, Metro Manila to provide exceptional support to our clients through various communication channels.

The ideal candidate will have a Bachelor’s degree and at least 02 years of experience in customer service. Strong communication skills, patience, and adaptability in a fast-paced environment are essential.

Flexible scheduling including evenings and weekends is required to meet client needs.

Qualifications

• 02 years of experience in customer service or a related field.
• Ability to work in a team and contribute to group goals.
• Available to work flexible schedules including evenings and weekends.

Responsibilities

• Provide excellent customer service and support to clients over the phone and via email.
• Assist customers with inquiries and resolve issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery processes.
• Identify opportunities for upselling and cross-selling services to clients.

Skills

Strong communication skills

Customer-centric approach

Patience

Empathy

Adaptability

Education

Bachelor's degree in a related field

Job description

Recruitify_HR is seeking a dedicated Customer Service Representative in Taguig, Metro Manila to provide exceptional support to our clients through various communication channels.

The ideal candidate will have a Bachelor’s degree and at least 02 years of experience in customer service. Strong communication skills, patience, and adaptability in a fast-paced environment are essential.

Flexible scheduling including evenings and weekends is required to meet client needs.