Customer Support & Upsell Specialist - Flexible Hours

Recruitify_HR; Muntinlupa; On-site; PHP 614,250 - 921,375; Full time

Job summary

Recruitify_HR is seeking a customer service representative based in Muntinlupa, Philippines. The ideal candidate will provide exceptional support through phone and email, assist clients with inquiries, and collaborate with a team to enhance service delivery. Applicants should hold a bachelor's degree and have at least 2 years of experience in customer service, along with strong communication skills and a customer-centric approach. Flexibility in scheduling is required, including evenings and weekends.

Qualifications

• 02 years of experience in customer service or a related field.
• Ability to work in a team and contribute to group goals.
• Available to work flexible schedules including evenings and weekends.

Responsibilities

• Provide excellent customer service and support to clients over the phone and via email.
• Assist customers with inquiries and resolve issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery processes.
• Identify opportunities for upselling and cross-selling services to clients.

Skills

Strong communication skills

Customer-centric approach

Patience

Empathy

Adaptability

Education

Bachelors degree in a related field

Job description

Recruitify_HR is seeking a customer service representative based in Muntinlupa, Philippines. The ideal candidate will provide exceptional support through phone and email, assist clients with inquiries, and collaborate with a team to enhance service delivery. Applicants should hold a bachelor's degree and have at least 2 years of experience in customer service, along with strong communication skills and a customer-centric approach. Flexibility in scheduling is required, including evenings and weekends.