Customer Service Representative

Qualfon; Pajo; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading outsourcing firm in Central Visayas is looking for individuals to join their team as Customer Service Representatives. This entry-level position involves handling customer inquiries via calls, emails, and chats while ensuring exemplary service. Candidates should have at least a Senior High School diploma and possess strong English communication skills. The role requires effective problem-solving abilities and a customer-oriented mindset, making a positive impact on every interaction.

Qualifications

• At least Senior High School graduate or its equivalent.
• Effective communication skills essential.
• Strong interpersonal skills for customer interactions.

Responsibilities

• Handle calls, emails, and chats effectively.
• Resolve customer issues promptly and professionally.
• Create and update customer information in the database.

Skills

Good English communication skills

Customer service orientation

Problem-solving skills

Interpersonal skills

Active listening skills

Technology skills

Computer navigation skills

Education

Senior High School graduate or equivalent

Job description

Qualfon Dumaguete, Central Visayas, Philippines

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Responsibilities

• Call/Email/Chat Handling
• Resolve product or service problems by accurately understanding the customer's issues.
• Determine the cause of the problem, select the best solution and explain the resolution to the customer.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Process customer orders and purchases of products and services.
• Escalate to appropriate departments to expedite resolution of the customer's issue.
• Provide exceptional customer service experience.
• Complete documentation.
• Create or update customer information in the client database during and after each call.
• Create accurate records of every customer transaction or interaction promptly and professionally.
• Update customer information following established client guidelines.
• Comply with client and PCI guidelines in handling customer information.
• Adhere to established internal and client guidelines.
• Maintain a high level of professionalism when dealing with customers and clients.
• Establish positive relationships with every customer.
• Follow established weekly work schedules.
• Provide timely feedback on noticeable patterns of customer concerns.

Qualifications

• At least Senior High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent.
• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office applications.
• Strong interpersonal and relationship-building skills.
• Effective communication skills.
• Computer navigation skills.
• Customer service orientation.
• Active listening skills.
• Problem-solving skills.
• Technology skills (job-related technical skills).

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Outsourcing and Offshoring Consulting