Customer Care Specialist: Resolution & Service Pro

Concentrix Experts Colombia S.A.S.; Quezon City; Sur place; PHP 180 000 - 360 000; Plein temps

Résumé du poste

Concentrix Experts Colombia S.A.S. is seeking a Customer Care Specialist to interact with customers via calls or online channels, providing service support and resolving routine issues related to client products or services.

The role emphasizes courteous communication, accurate documentation, and adherence to KPIs in a fast-paced environment. Training provided to handle various client requirements across shifts.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Demonstrates patience in all customer interactions; works well in a fast-paced environment.

Responsabilités

• Interface with customers via inbound calls, outbound calls, or the Internet according to client requirements.
• Provide customer service support and resolution of routine problems regarding product or services.
• Clarify customer requirements; probe for understanding and use resources to resolve.
• Greet customers professionally and maintain courteous tone.
• Maintain knowledge of client products and services.
• Document and track customer interactions in the call database.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Escalate to senior staff when needed.

Connaissances

Customer service orientation

Computer navigation

Written and verbal communication

Attention to detail

Multitasking

Teamwork

Patience

Adaptability

Shift flexibility

Formation

High school diploma

Outils

Call tracking database

Description du poste

Concentrix Experts Colombia S.A.S. is seeking a Customer Care Specialist to interact with customers via calls or online channels, providing service support and resolving routine issues related to client products or services.

The role emphasizes courteous communication, accurate documentation, and adherence to KPIs in a fast-paced environment. Training provided to handle various client requirements across shifts.