KPI-Driven Customer Care Specialist

Concentrix Experts Colombia S.A.S.; Manila; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Concentrix Experts Colombia S.A.S. seeks a San Lazaro Customer Care Specialist IRecruit Engage 2027 to interface with customers via calls or the Internet, delivering service and resolving routine issues.

The role requires a courteous, patient communicator with basic product knowledge, strong PC skills, and the ability to multitask in a high-volume setting. Flexibility to rotate shifts is a plus.

Formación

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Able to multitask and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as part of a team or independently.
• Demonstrate patience in all customer contact situations; maintain a professional tone.

Responsabilidades

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Provide customer service support and resolve routine problems for client products or services.
• Meet contractual KPIs for service delivery.
• Clarify customer requirements and probe for understanding to resolve queries.
• Greet customers courteously and professionally per procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate records, including account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services and track inquiries in the call system.

Conocimientos

Customer service

Communication skills

Empathy

Team player

Detail oriented

Multitasking

Shift flexibility

Technical literacy

PC knowledge

Educación

High School Diploma

Descripción del empleo

Concentrix Experts Colombia S.A.S. seeks a San Lazaro Customer Care Specialist IRecruit Engage 2027 to interface with customers via calls or the Internet, delivering service and resolving routine issues.

The role requires a courteous, patient communicator with basic product knowledge, strong PC skills, and the ability to multitask in a high-volume setting. Flexibility to rotate shifts is a plus.